Ndisync.ai is an AI-powered social network tailored for the National Disability Insurance Scheme (NDIS) community in Australia. It connects NDIS participants, support providers, coordinators, and allied health professionals on a unified platform, facilitating efficient and transparent interactions.
BUSINESS CONTEXT
NDIS providers often face challenges managing care, staff, compliance, and finance through disconnected systems. This leads to increased admin work, errors, and reduced service quality.
ndisync.ai solves this by offering an all-in-one, AI-powered platform built for NDIS operations — streamlining everything from shift management to invoicing in a single, secure interface.
Key challenges
Fragmented systems for core operations
Manual processes across teams
High compliance risk and admin load
Limited visibility over participant care
Workforce management
Care management
SIL
AI-Powered
Coordination
SDA
Finance
Plan management
WORK APPROACH
SCRUM
We used an Agile methodology that empowered us with flexibility in response to ongoing issues. As the client’s priorities and needs change, so does our sprint scope.
POC
Before integrating any third-party service or implementing new functionality, we use proof of concept to ensure we deliver precisely what end users need.
LEAN METHODOLOGY
Quick iterations and a user-centric approach is the core idea of the keep development process. Lean is ideal for us to ensure fast delivery and smooth SDLC.
DEVELOPMENT BASED ON FEEDBACK
We deliver products and services approved by end users. Attention to the needs and desires of clients allowed Keep to become a leader in the market.
PROCESS
As an in-house solution, NDISync.ai was developed entirely by our team with full ownership of the process. Working under ISO-compliant standards, we followed a structured development cycle from planning to deployment, without the need for a discovery phase.
BusinessAnalysis
We conducted internal research and mapped user journeys based on real NDIS operations. Our team created detailed requirement documents, WBS, and solution architecture aligned with ISO guidelines.
Architecture and DevOps
A serverless, scalable architecture was deployed on AWS. Our DevOps setup includes CI/CD pipelines, real-time logging, and ISO-aligned monitoring tools to ensure performance, reliability, and traceability.
DevelopmentFrom Scratch
Every component UI, backend services, APIs, and integrations was custom built. Security and compliance were embedded at every stage, ensuring the platform meets the quality and documentation standards defined by ISO.
QualityAssurance
We implemented a dual-layer QA process using manual testing and automated test suites. Test cases were aligned with ISO quality benchmarks to ensure full traceability and consistent outcomes across environments.
Project tech stack
NDISync.ai was built using a secure, scalable, and modern tech stack to meet the operational and compliance demands of the NDIS sector. From infrastructure to UI, every layer is designed to ensure high performance, data protection, and seamless scalability — aligned with ISO development standards.
Frontend
Backend
Mobile App
Databse
Hosting
Key Features
DirectNegotiation
Facilitate direct hiring with no platform fee, allowing participants and users to discuss and agree on terms directly, ensuring full transparency and control over negotiations.
ChatApplication
Communicate effortlessly with our in-app chat, enabling direct messaging, file sharing, and note exchanges. streamline coordination and enhance interactions within the platform for effective communication.
Profileratings
Ensure transparent decision-making with clear profile ratings, showcasing user reliability and performance. this feature fosters trust and informed choices within the platform.
CompareFeature
Enhance your selection process with our profile and application compare feature, allowing direct comparison of profiles and applications to make informed decisions effortlessly.
BookingManagement
Streamline your scheduling and management tasks with our booking or job management feature, designed to optimise your operational efficiency and ensure smooth project execution.
ShiftManagement
Create shifts or let your support team handle them while keeping track of every detail. Approve timesheets, monitor completed tasks, and securely pay invoices all within the platform for a seamless experience.
MVP delivered in six months
Enterprise-ready iterations
An innovative idea without straight competitors
The first customer came right after the release
LET'S TALK